digital media design and production
Customer will pay online, or be invoiced by email. Graphic Relief has the right to charge a 5% late fee on the total invoice if payment is not received by the due date. All Graphic Relief services are immediately suspended if payment is not received by the due date. Suspended services will be reinstated within 10 days of receiving payment. A retainer payment is required before service will begin. All sales are final and we can only issue a service credit if you are not satisfied with our work.
The Client will reimburse Graphic Relief for any additional expenses incurred from this assignment, including the payment of any sales tax due on this assignment.
3. Cancellation Fee
A penalty will be charged on early withdrawal of a service contract. It will be calculated by the following: (Total hours billed) x ($120/hr) – (the amount already received).
4. Failure to Pay for Work Performed
The Client will be responsibility for all legal fees and costs for collection services due to the failure to pay for the services of Graphic Relief.
5. Ownership of Artwork and Content
Client is granted a usage license of all content created for the client and its intended purpose unless stated otherwise on the contract. All software, production files and other assets used to create the content will remain the property of Graphic Relief. The client will not resell or modify the content created by Graphic Relief without written permission from Graphic Relief. All artwork supplied from the client will be assumed to be copyright free to be used and modified by Graphic Relief. Any outsourced services or products used in the creation of the product will not be owned by the client.
Graphic Relief is not responsible for the content that the client adds to their website that they have access to control and client agrees to only publish content where copyright has been permitted. Graphic Relief is not responsible for any technical problems that may result in the client controlling their own website. Additional charges may be required to remedy these problems. Graphic Relief utilizes third-party software in the creation of websites. If updates, licensing, or fees increase from these third-party providers, then Graphic Relief may need to adjust the pricing of the service contract with the client, or charge additional fees to perform the maintenance work of the updates.
7. Credit Line
Graphic Relief shall receive a small credit line for the design work performed, and permission to display work in our marketing materials and on our web site.
8. Changes to Agreement
Any changes of the Agreement must be in writing.
9. Warranty of Quality
Graphic Relief warrants that, to the best of our knowledge, the work produced is original and has not been previously published, or that consent to use the work on unlimited basis has been granted; if previously published, consent to use the work has been obtained on an unlimited basis. This warranty does not include any uses that the Client or others may make of Graphic Relief’s product that may infringe on the rights of others. Client agrees that Graphic Relief is not responsible for any liability caused by the Client’s use of Graphic Relief’s product which might infringe on the rights of others.
10. Time Release
Graphic Relief will not be held liable for any damages that arise from failure to perform any aspects of the Project in a timely manner.
All disputes in excess of the maximum limit for small claims court, that might occur as a result of this Agreement will be submitted to a mutually agreed-upon arbitrator in Hennepin County. The decision of the Arbitrator will be final. The Client will pay all arbitration and court costs, reasonable attorney’s fees, and legal interest on any legal rulings in favor of Graphic Relief.
12. Service Contracts
No less than 4 hours and no more than 8 hours will be provided during an on-site contract in a single day. Graphic Relief may limit the number of hours scheduled for on-going service contracts in any contracted week. Hourly service contracts must be completed during the same year they are purchased, or they expire. No less than one hour will be billed for new projects. Projects tasks are billed in 1/2 hour increments. Graphic Relief may terminate service contracts at any time.
Estimates may be submitted via email or printed copy. The final cost of the project may vary by up to 10% of the estimate. If costs are anticipated to exceed 10% of the estimate, a written agreement will be submitted for this change to the estimate. Circumstances that may cause an estimate to need to be re-calculated include excessive revisions of more than 2 rounds. Estimates may expire if not accepted within 24 hours.
14. Coupons, Special Promotions, and Awards
Limit one per customer unless otherwise stated on the coupon. Percentage discount coupons do not apply to one-rate or flex service contracts. All coupons and promotions expire in 30 days unless otherwise stated on the coupon or promotion. Pre-paid service contracts must be used within three months of the purchase date. Give-aways and awards must be redeemed within one week, or they are no longer available. Multiple coupons cannot be combined. Invoices must be paid in full before free services can be redeemed. Coupon or promotion is not valid if Graphic Relief LLC is not in business.
15. Email Solicitations
If you sign up for member level access you agree to receive future email solicitations from Graphic Relief. You can opt out from receiving these emails at any time.
16. Trip Charge
Depending upon your proximity to Graphic Relief’s headquarters, a $20.00-$50.00 trip charge may be added for on-site service contracts lasting less than 5 hours.
17. Non-Disclosure Agreement
It is agreed that the information, creative ideas, artwork, concepts and intellectual content disclosed by Graphic Relief LLC are confidential and will not be used, sold, transferred, or distributed in anyway without the written permission of Graphic Relief, LLC.
18. Content Security
Graphic Relief LLC will make every effort to keep our clients content secure if required, but cannot gaurantee the content security, or be held liable for any breach of content security.
Client agrees to indemnify Graphic Relief LLC.
Last Updated: 04/30/19 13:47 CST